How to order?
Whether you make your first purchase or simply navigate through our site for ideas, we think you will find shopping with us to be fun and convenient.
Place an Order
Three steps just like when you are in a supermarket:
1) Add to Cart: go to a product page, freely select size and frame and so forth if it's a customization product, and place it in cart by clicking "Add to Cart".
2) Check out: you can add as many products as you like to the cart and then click "Proceed to checkout" in your cart for payment.
3) Proceed to pay: follow the instructions and complete your order.
Order Cancellations & Modifications
You may cancel an order as you like before it's shipped (for artworks in stock), or before it's processed for production (assigned to our artists). If you've decided to cancel it, the earlier you cancel it, the better (Usually within 24 hours from your payment).
If you have to modify your order, or have special requirements to include, let us know early, too. Since we are artists ourselves, unlike resellers you've dealt with before, we are almost always able to fulfill your updated needs.
For cancellation or modification, we will send you a confirmation message about further steps.
Privacy & Security
For short, we encrypt your credit card information using SSL (secure socket layer). We don't store a single bit of such information.
When will I be charged? How will my credit card be billed?
Not until you make the payment. Adding products to Cart doesn’t cost you.
Nor do we bill your credit card straight away. When our credit card processor captures your credit card information there is a delay before your card is actually billed, say a week. This leaves enough time for you to cancel the order without actually having to reverse payments, should this be required.
How do I find a specific item from your catalog?
You may browse and navigate through our categories and check artworks page by page.
Alternatively you can make a search, by entering a keyword or the reference number in the search input at the top of AllPainter.com website.
Moreover, you can add an artwork you especially love into your wish list, and get back to them again whenever you log into your account. Or you can share artworks via social buttons to your social accounts, Facebook, Pinterest and so forth.
We’ve also found that part of our customers love to add artworks they will consider buying into Cart first, and then go to Cart again, remove the unwanted ones and form a final order list.
Do the images on your site accurately represent what I will be sent?
We wish we could make what you see and what you receive entirely consistent in all aspects.
But a handmade artwork is made by hand. Because of this nature, it's impossible even for a same artist to produce an artwork exactly the same twice. However, the images does reflect the same level of quality, details, colors, etc. Not exactly the same but 98% consistent.
How accurate are the item dimensions listed on your website?
Almost accurate, give or take 0.05 inch, or 8 mm.