Our returns policy is simple: We always do our best to deliver a product that we hope you'll love but should you change your mind or are not satisfied, you have 30 days to return your item(s) for a refund or replacement.
Would you show me the photos of the finished art before shipment?
Sure. We by default take high-resolution photos and let the customers see beforehand, We only start to ship your order upon your approval, You can then request changes if you would like the painting modified, So no risk with ordering handmade art with us.
Here's how it works
Complete the information on the contact us with your order number handy and the reason for your return.
As soon as we receive your request, we'll send step-by-step instructions on how to return your order.
Once we receive your returned order, we'll replace it or refund it.
Repack the item in the original packaging it came in and enclose the returns form with it - please note the item(s) must be in the original condition you received it in.
We recommend you keep proof of postage for any returned item(s) as we cannot consider a claim for returned product lost in transit without one.
Comments, complaints and feedback
We really value your feedback - good or bad. So, if your order hasn't been that easy, for any reason, please let us know so we can do better next time.
We sell thousands of paintings each month - all with a 100% money-back guaranteed.
If you want to buy museum quality Lake Scene, 1851 by Robert Zund at discount price, why not entrust us to paint it?
We can offer Robert Zund Lake Scene, 1851 Framed art, Gallery Wrap and Stretched Canvas. But can not offer printed on canvas - only Handmade Paintings Reproduction. It is time to decorate your life!
Your Ordered Art Travels to You Fast & Safely
Your ordered artworks are so important for us. We want to make sure that everything goes right from the day you decide to purchase from us, to the day you receive them, and even afterwards.
We endeavor to make the shipping SAFE, and the delivery FAST.
Safety - Packaging with extra care
1) Unframed artworks will be covered with a thin film on the surface before being rolled carefully into a cylinder carton especially made for art transportation purpose.
2) Framed artworks or frames will be locked in a wooden structure.
All artworks coming from us will be delivered by the best express companies like DHL/UPS/EMS/FEDEX, all with tracking number.
How much is my shipping costs?
Zero. non-framed artworks from us are delivered FREE, So you don't need to worry about the shipping costs.
Is my package insured?
Sure. Contact us if you are sure you package is lost or damaged upon arrival. We usually give you a full refund or a prompt replacement for your purchased artworks. The choice is yours.
Our Meticulous Painting Process, We Pay Attention To All Details!Our paintings start from master artist's canvas, prepared and painted directly in our studio. After completion, the painting goes through the drying stage as a normal oil on canvas painting would. When it is ready for delivery, we inspect, pack and ship the painting directly to your door. no artificial and inflated pricing. You'll get your custom ordered painting directly to your door from our studio.
We take our time to create the most accurate and detailed oil paintings on canvas that we can be proud of. All paintings go thru the traditional painting process where a canvas is primed, stretched on wooden bars and paint on artist studio easel. We do not just tack our canvas on wooden board and paint. A painting usually go thru several stages and normally takes 10 days to complete. This is required to achieve the deep texture using multiple layers of brushstrokes over many days. The oil paint needs time to dry before a new layers are added until finally the painting comes to life with the finest details painted last.
Painting 1: Mona Lisa by Leonardo da Vinci
Painting 2: The Kiss by Gustav Klimt
Painting 3: The Return Of The Imperial Court by Edwin Lord Weeks